When a pesticide company has a large portfolio of products, it can seem like a non-stop merry-go-round of activity to keep all these products authorised and on the market in all the individual countries. Each action in support of a product leads to new actions and new deadlines: some document to be submitted, an extension of use, a renewal. Any missed deadline can potentially lead to the withdrawal of a product from the market, 6 months to use up stocks and having to apply for a new authorisation.
During this period of Covid-19, one of our clients had all of their staff working from home. The transition was rapid and their systems had to pivot overnight. Suddenly there was a whole new range of challenges and barriers to efficient working. Unfortunately, this led to a situation where a deadline was missed for the renewal of a product: this was not noticed until a few days later. Our client called us to ask if there was anything that we could do.